Safety
Safety begins long before the ride starts
Thorough Driver Screening Process
Drivers are subject to a rigorous background check, including a review of the following records:
To learn more about background checks, visit our support page.
Our drivers are safer
Our drivers must have clean records. Drivers must not have committed any of the following offenses in the last 7 years:
To learn more about our driver check, visit our support page.
Zero Tolerance
Fasten has a zero tolerance policy to weapons, drugs or alcohol.
Insurance
When Our Drivers Are Offline
When the driver is unavailable to receive calls, they are covered under their own policy.
When Our Drivers Are Between Rides
When the driver is available and accepting calls, Fasten provides an additional level of insurance. This contingent liability policy provides the following coverage for drivers:
To learn more about insurance, visit our support page.
When Your Driver is En Route
Once our driver accepts your call, we provide an additional layer of insurance. At this point, our insurance policy provides coverage for the following:
To learn more about insurance, visit our support page.
You’re Covered During the Ride
From the moment your ride starts, our goal is to provide the maximum level of protection for both you and the driver. Fasten provides coverage in the following areas during your ride:
Our concern about your safety and comfort doesn’t end with the ride.
Your privacy is our priority
All calls and messages between driver and rider occur through our secure app. We will always ensure your private information stays that way.
Riders and drivers rate each other
Our anonymous rating system lets both riders and drivers leave honest feedback. This helps to ensure that our drivers are motivated to give you the highest quality ride.
We’ll get your stuff back to you
If you leave anything behind, our drivers and support staff will do their best to ensure your item’s safe return.