Safety begins long before the ride starts

Thorough Driver Screening Process

Drivers are subject to a rigorous background check, including a review of the following records:

  • County courthouse records
  • Federal courthouse records
  • Multi-State Criminal Database
  • National Sex Offender
    Registry screen
  • Social Security Trace (lifetime)
  • Motor Vehicle Records (historical and ongoing)

To learn more about background checks, visit our support page.

Our drivers are safer

Our drivers must have clean records. Drivers must not have committed any of the following offenses in the last 7 years:

  • DUI or other drug related charges
  • Severe infractions
  • Hit and runs
  • Fatal accidents
  • Reckless driving
  • Gun related violations
  • Other serious infractions

To learn more about our driver check, visit our support page.

Zero Tolerance

Fasten has a zero tolerance policy to weapons, drugs or alcohol.


When Our Drivers Are Offline

When the driver is unavailable to receive calls, they are covered under their own policy.

When Our Drivers Are Between Rides

When the driver is available and accepting calls, Fasten provides an additional level of insurance. This contingent liability policy provides the following coverage for drivers:

  • Up to $50,000 per person (bodily injury)
  • Up to $100,000 per accident (bodily injury)
  • Up to $25,000 (property damage)

To learn more about insurance, visit our support page.

When Your Driver is En Route

Once our driver accepts your call, we provide an additional layer of insurance. At this point, our insurance policy provides coverage for the following:

  • Commercial Auto Liability and UM/UIM that cover up to $1,000,000 per occurrence.
  • Contingent Comprehensive and Collision coverage covering up to $50,000 per occurrence.

To learn more about insurance, visit our support page.

You’re Covered During the Ride

From the moment your ride starts, our goal is to provide the maximum level of protection for both you and the driver. Fasten provides coverage in the following areas during your ride:

  • Commercial auto liability and uninsured/underinsured motorist coverage up to $1,000,000 per occurrence (this covers you as a rider)
  • Contingent comprehensive and collision coverage up to $50,000 per occurrence

Our concern about your safety and comfort doesn’t end with the ride.


Your privacy is our priority

All calls and messages between driver and rider occur through our secure app. We will always ensure your private information stays that way.


Riders and drivers rate each other

Our anonymous rating system lets both riders and drivers leave honest feedback. This helps to ensure that our drivers are motivated to give you the highest quality ride.


We’ll get your stuff back to you

If you leave anything behind, our drivers and support staff will do their best to ensure your item’s safe return.